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Digital modernization capabilities

What part of the digital work needs an owner?

Choose the operating problem first: a public website, accessibility issue, broken workflow, software need, CRM handoff, reporting gap, or one AI use case worth testing.

Describe the requirementView Government packages

Seven capability practices

From public websites to bounded prototypes.

  1. 01

    Website & CMS Modernization

    Turn the current content estate into an inventoried, designed, implemented, testable, and operable web property.

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  2. 02

    Digital Accessibility Support

    Create accessibility-focused implementation and testing support around reproducible issues, prioritization, patterns, retesting, and known limits.

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  3. 03

    Workflow Automation

    Map the operating path before configuring automation, then preserve decisions, exceptions, and human authority.

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  4. 04

    Custom Software Development

    Design and build a focused application, portal, dashboard, or internal tool with visible requirements and acceptance conditions.

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  5. 05

    CRM, Intake & Routing Systems

    Connect approved intake channels to current records, assignment logic, exceptions, follow-up, and operating visibility.

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  6. 06

    Data, Integrations & Reporting

    Map approved records and decisions into integrations and reports that state their sources, refresh behavior, and limitations.

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  7. 07

    AI Adoption & Bounded Prototypes

    Assess and prototype concrete functions such as intake classification, knowledge retrieval, assisted drafting, and human review support.

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Five-page website architecture diagram for the verified Grotti Bookkeeping delivery.

Relevant proof

One client delivery. Four owned systems.

Use the work records to see what BCA has delivered for a client and what its owned products and internal tools demonstrate.

Inspect the evidence

A practical selection rule

Configure what is standard. Integrate what must connect. Build only what is genuinely distinct.

The capability page is the start of a qualification conversation, not a prewritten scope. The real package depends on authority, current systems, users, data, risks, acceptance, and the operational destination.

Start with the work

Not sure which capability owns the problem?

Describe the current operating condition and the decision you need to make next.

Discuss the right scope