Commercial service 03 · Ongoing Support Retainer
Keep what we built working, and keep improving it.
Automations break quietly when a vendor changes an API, a form changes, or the person who knew the system leaves. A retainer covers upkeep, small changes, and a steady queue of improvements for a fixed monthly fee.
- Month to month, after a first build
- Fixed monthly fee, scoped up front
- Remote, with on-site visits in the Phoenix metro when needed
OutcomeAutomations that keep working through vendor changes and staff turnover, a running list of improvements, and one accountable person to call.
Best for: Firms that have one or more automations running and want them maintained and improved without hiring a developer.
What it covers
The retainer covers the automations listed in the agreement: the ones BCA built, and others BCA has reviewed and agreed to take on. Upkeep comes first. When a connected tool changes its forms or its integration, the fix is part of the retainer, not a surprise invoice.
Improvements come from a shared queue. You set the priorities; BCA works them in order and shows what is in progress.
What it does not cover
Anything that is really a new project, such as automating a second department or replacing a system, is scoped as an Automation Sprint so the monthly fee stays fixed and the larger work gets a written scope of its own.
Ending it
The retainer runs month to month. If you end it, you keep everything: the accounts, the configuration, the admin guide, and an updated access record.
How it runs
3 steps, each with something you can see.
Agree the scope
List the automations covered, the hours or change volume included, and the response targets. All of it goes in the agreement.
Work the queue
Fixes come first, then the improvements you prioritized. You can see what is in progress and what is next.
Review quarterly
Look at what is used, what generates exceptions, and what should be built, retired, or left alone.
Limits
What this is not.
Stated up front so the scope has no surprises.
- A retainer is not a managed IT service. Laptops, networks, email accounts, and help-desk tickets stay with your IT provider.
- It is not 24/7 incident response. Response targets are written into the agreement.
- Larger new builds are scoped as their own sprint so the retainer stays predictable.
Usually next
AI Training for Teams
Pair the retainer with team training so staff use what was built and use AI tools safely.
Read moreWhy Be Chosen Agency
A small firm that builds carefully, and says what it does not do.
The same delivery rules BCA uses for federal work apply to every commercial build.
Veteran-owned, founder-led
Be Chosen Agency is an SBA-certified Service-Disabled Veteran-Owned Small Business. Teton Wilson, a U.S. Air Force veteran, scopes the work, leads the build, and signs the handoff.
Security-minded by default
Builds live in accounts your firm owns, with the least access the work needs, and every account and permission is listed at handoff. BCA holds no SOC 2 report or ISO certification, so it works inside the controls you already run.
Bounded AI, human review
Each AI function does one named job and stops for a person to approve before anything reaches a client or a file. Prototypes use sample or synthetic data until you approve real records.
Local to the Valley
Based in Peoria, in the Phoenix metro. Workshops and training can run at your office, and build work runs on Arizona time.
Other commercial services
The same work for government buyers
Next step
Tell us which workflow eats the most hours.
A paragraph is enough: the work, the tools you use, and who does it today. Expect a written reply within two business days with a suggested first step.