Capability 03
Workflow automation, intake & routing
Intake that lands with an owner, a status, a dated next action, and an exception queue someone actually watches.
OutcomeA workflow that a supervisor can see end to end, with tested happy and exception paths and an operating guide.
What this covers
Requests, applications, tickets, referrals, and internal approvals. The systems vary; the failure modes do not: work arrives without an owner, sits without a status, and escalates only when someone complains.
The pattern BCA installs
- Every item has an owner. Routing rules assign on arrival, with fallback to a queue that has a human watching it.
- Every item has a dated next action. Status alone is not enough; the system records what happens next and when.
- Exceptions are visible. Anything outside the rules lands in a queue with a reason, not in someone’s inbox.
- Supervisors see the whole line. Aging, volume, and bottlenecks in one view, reconciled to the underlying records.
Tooling
BCA configures the platforms an agency already licenses where they fit, and builds custom services where they do not. Automation includes human-review points wherever a decision affects a member of the public.
Outcomes
What changes once the work is accepted.
- Every request has an owner, a status, and a dated next action from the moment it arrives.
- Exceptions land in a watched queue with a reason, instead of someone's inbox.
- Supervisors see volume, aging, and bottlenecks in one view, reconciled to the records.
- Decisions that affect a member of the public keep a visible human review step.
Typical deliverables
Named the way they appear in a scope.
- Current-state workflow and decision map
- Built with the process owners, showing handoffs, delays, and decision points.
- Role and routing matrix
- Who receives what, under which rules, with fallback queues.
- Configured workflow
- Intake, routing, status, notifications, and exception queues on the approved platform.
- Test record
- Happy and exception paths run and recorded against the agreed rules.
- Operating guide and handoff record
- How supervisors run the queue, change rules, and read the reports.
How engagements work
Three common ways this capability is bought.
Each starts with a written scope, deliverables, and acceptance evidence. Thresholds and authorities are on the federal agencies page.
Micro-purchase or simplified acquisition
A workflow and intake map for one process with a configured pilot on a platform the agency already licenses, scoped to fit under the threshold.
How micro-purchase works with BCASubcontract work package
Intake, routing, and workflow configuration as a defined package inside a larger case-management or CRM implementation the prime leads.
The six-part work-package modelSources sought and RFI response
BCA responds with a mapped approach for the named process, the routing and exception design it would deliver, and the platform constraints it would work within.
What BCA sends back
Capability limits
What BCA will not claim or perform here.
Stated before award so the file, the compliance matrix, and the work all match.
- BCA configures platforms the agency or prime already authorizes. It does not supply or host a case-management product.
- Policy decisions, eligibility rules, and approval authority stay with the agency. BCA implements the rules it is given.
- Production data use requires a buyer-approved data and security path.
Company-wide boundaries
- No federal contract past performance yet. Commercial delivery and owned-system evidence are labeled on the past performance page.
- No personnel or facility security clearance. Unclassified work only.
- No FedRAMP authorization, agency ATO, CMMC certification, ISO certification, or SOC 2 report. BCA works inside the boundary the agency or prime authorizes.
- Not a GSA Multiple Award Schedule holder.
Other capabilities
- Custom software & application development
- Public websites, portals & Section 508 accessibility
- Data integration, reporting & dashboards
- AI-enabled functions & bounded prototypes
- Testing, documentation, training & handoff
For Arizona firms: the commercial version
Next step
Send the requirement. We reply with a bounded scope and evidence, not a pitch.
A sources-sought notice, a section of a statement of work, or a one-paragraph problem description is enough to start. Expect a written response within two business days.